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Terms & Conditions

Last updated: [INSERT DATE]
 

1. About us

 

This website is operated by:

Business name: [INSERT BUSINESS NAME]
Email: [INSERT EMAIL ADDRESS]
Address: [INSERT ADDRESS]

By using this website and placing an order, you agree to the terms outlined below.

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2. Products

 

All products are handmade using carefully sourced materials. Due to the nature of handmade and upcycled items:

  • Each piece is unique

  • Colours, patterns, and textures may vary slightly

  • Products may differ slightly from images shown on the website

We make every effort to display products as accurately as possible.

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3. Orders

 

When you place an order:

  • You will receive an email confirmation

  • Your order is only confirmed once payment has been received

  • We reserve the right to refuse or cancel an order if necessary

  • If we need to cancel your order, you will be refunded in full.

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4. Pricing & Payment

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  • All prices are listed in [INSERT CURRENCY, e.g. GBP (£)]

  • Payment must be made in full at the time of purchase

  • Payments are processed securely via third-party providers

  • We reserve the right to change prices at any time.

5. Shipping & Delivery

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  • Orders will be processed within [INSERT TIMEFRAME, e.g. 3–5 working days]

  • Delivery times may vary depending on location

  • We are not responsible for delays caused by postal services

  • Shipping costs will be shown at checkout.
     

6. Returns & Refunds

 

Due to the handmade nature of our products, we handle returns on a case-by-case basis.

You may request a return if:

  • The item is faulty or damaged

  • You contact us within [INSERT TIMEFRAME, e.g. 14 days] of receiving your order

To request a return, please email: [INSERT EMAIL ADDRESS]

Items must be returned in their original condition unless faulty.

Refunds will be processed once the item has been received and inspected.

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7. Cancellations

 

If you need to cancel your order, please contact us as soon as possible.

If your order has already been dispatched, it may not be possible to cancel, and you may need to follow the returns process instead.

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8. Product use & care


Our products are designed for everyday use, but proper care will help them last longer.

Please follow any care instructions provided.

We are not responsible for damage caused by misuse or improper care.

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9. Intellectual property

 

All content on this website, including images, text, and branding, belongs to [INSERT BUSINESS NAME].

You may not copy, reproduce, or use any content without permission.

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10. Liability

 

We aim to provide accurate information and high-quality products, but:

  • We are not liable for indirect or consequential loss

  • Our liability is limited to the value of the product purchased

Nothing in these terms excludes your legal rights.

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11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

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12. Changes to these terms

 

We may update these Terms & Conditions from time to time.

The latest version will always be available on this page.

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13. Contact

 

If you have any questions, please contact:

Email: [INSERT EMAIL ADDRESS]

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